Refund Policy

Effective Date: 2025-07-22

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At Ten Words Press, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

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Eligibility for Returns

• You may return most physical items within 30 days of the delivery date.

• Items must be unused, in the same condition you received them, and in the original packaging.

• Digital products (e.g., downloadable content, eBooks, PDFs) are non-refundable once downloaded or accessed.

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How to Initiate a Return

To start a return, please email us at admin@tenwords.com with your order number and reason for return. We will provide return instructions and a return address.

Please do not send items back without contacting us first, as they may not be eligible for refund or replacement.

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Refunds

• Once we receive and inspect your return, we will notify you via email.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping costs are non-refundable unless the item was damaged or defective.

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Exchanges

If your item arrives damaged or defective, we will replace it at no additional cost. Please contact us within 7 days of receiving your order with photos of the damage.

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Non-Returnable Items

• Gift cards

• Digital downloads

• Custom or personalized orders

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Shipping Costs

You are responsible for return shipping costs unless the item was incorrect, damaged, or defective.

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Contact Us

If you have any questions about your return, please reach out to us at:
Email:admin@tenwordspress.com